Finance & Fintech
An AI assistant that cut support load by 60%
We designed and shipped an LLM-powered support assistant with retrieval over the client's knowledge base, deflecting the majority of tier-1 tickets.
60%
Tier-1 tickets deflected
3x
Faster response time
+18
CSAT improvement
The challenge
A fast-growing fintech was drowning in repetitive support tickets, with response times climbing and CSAT falling as volume outpaced their team.
Our solution
We built a RAG-based assistant grounded in their documentation and policies, with guardrails, human handoff, and full observability — deployed on a scalable cloud-native stack.
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